Frequently Asked Questions
Go to the film detail page and find available video, trailer and document files in the "Files" section. Click the "Download" button next to the file to start downloading.
Some films may require an access password. In this case, you will see a password form when you open the film page. You can request the password from our team.
Some content is only available to verified users. You can gain access by entering your email address and using the verification code sent to you.
Our system supports MP4, MOV, MXF (DCP), ProRes and other common video formats. You may need a suitable video player to open the files.
The maximum size for a single file is 10 GB. For PDF, Word and Excel documents, the maximum size is 100 MB.
You can contact us via our contact page. If you describe your issue in detail, we will try to assist you as soon as possible.
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If you couldn't find the answer in the FAQ section, you can contact us directly.
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